Privacy Policy

Last updated: 2 May 2026

Hotel ROSI ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what we collect when you use our website or stay with us, and how we handle that information.

Information we collect

When you make a reservation, contact us, or stay at Hotel ROSI we may collect:

• Identity data — first name, last name, ID or passport number (required for guest registration with the Montenegro Ministry of Internal Affairs)
• Contact data — email address, phone number, country of residence, postal address
• Booking data — dates of stay, room type, number of guests, special requests, dietary preferences
• Payment data — handled by our payment processors. We do not store full card numbers
• Technical data — IP address, browser type and version, time-zone, pages visited

How we use your data

• To process and confirm your reservation
• To comply with Montenegrin law (foreign-guest registration, tax records)
• To send pre-arrival information, invoices, and post-stay messages
• To improve our services and respond to feedback
• With your consent, to send marketing communications (you can unsubscribe anytime)

Sharing

We do not sell or rent your personal data. We share only with:

• Booking platforms you used to reserve (Booking.com, etc.)
• Government authorities where legally required (MUP foreign-guest reports)
• Service providers who help us run the hotel (payment processors, email service, accountants) under confidentiality agreements

Your rights

You may request access to, correction of, or deletion of your personal data at any time. Email us at [email protected].

Contact

Hotel ROSI · Gusinje, Montenegro · [email protected]